Project at a glance
- Tier 1 global utility
- Government regulated
- Performance improvement
- £1m margin increase
- Successful turnaround
Problem
Our client, a regulated globally recognisable utility company had been tasked to deliver a Community Energy Savings Programme (CESP) valued at £100m. The scheme was underperforming and required an intervention by the business before the Government intervened causing public embarrassment.
The turnaround programme needed to be delivered at pace to bring the scheme back under control operationally and financially.
Williams Bain supplied an Interim Programme Director that had worked for us previously in another client and had proven his ability to drive improvements whilst leading in a calm and resilient way.
Approach
- Programme leadership that brought the scheme under control
- Liaised with Gov and Ops to ensure clear communication
- Drive process improvement and SOP’s
- Delivered financial savings at the same time
Results
Successful Turnaround Completed. Ensuring that the board maintained UK Gov compliance
- £1m in additional profit
- Anti-embarrassment strategy
- Operational improvements
- Standard operating procedures
- Strong governance plan
- Regulator approved change
Skills and Experience
The Interim Manager – 104518352
- Programme Leadership: Broad programme delivery experience across multiple industries bringing best practice
- Operational Improvement: Strong logical thought process combined with operational leadership
- Emotional Intelligence: High level of EQ to ensure that the programme was delivered without causing disruption
- Change Management: Strong change management skills that ensured all operational changes were adopted
