Project at a glance
- Private equity backed
- Mobile engineer workforce
- MBO leadership team
- Increase in service levels
- Business sold to its competitor
Problem
Our client, a private equity backed MBO that was carved out of a large multinational infrastructure business and needed to create standalone systems and processes.
The business was performing well but needed to separate from the group business professionally without casing embarrassment to the group leadership team. This involved implementing best in class systems and processes that would ensure customers were being served within SLA’s and compliance.
Williams Bain supplied a career Interim Programme Manager with a proven track record of implementing hand held systems utilised by mobile engineers in addition to optimising the newly implemented ERP system.
Approach
- Deep dive into current state and produce a gap analysis
- Prioritise the action list and deliver according to the business needs
- Engage with the mobile engineer workforce and build trust
- Deliver the system implementation
Results
Ensuring Customer SLA’s were met: Delivering new systems for the mobile engineers.
- Carve out successful
- Systems implemented
- Cost to serve reduced
- Customer SLA’s met
- Mobile systems accepted
- Business sold to its competitor
Skills and Experience
The Interim Manager – 104518352
- Programme Management: Proven track record of delivering IT enabled transformation
- Mobile Workforce: Ability to build trust with mobile engineers to ensure systems are adopted
- Stakeholder Engagement: Previous experience of working with owner managers and PE
- PMO: Practical PMO experience ensuring that the programme was delivered professionally
- Change Management: Ensured that the changes were accepted by the workforce
