Project at a Glance
- Over £600m turnover
- FTSE 250 business
- 300 locations globally
- 15 acquisitions to date
- MS Dynamics CRM
Problem
Our client, a £600m turnover distribution business had grown exponentially with over 15 acquisitions and plans for more. In order for the CEO to achieve £1bn in revenue the acquisitions needed to be integrated to create a single digital customer operation including Microsoft Dynamics CRM and multiple app based toolkits. Williams Bain supplied an Interim Programme Director who had experience of supporting the integration of systems and processes which included over 100 field based engineers. The interim manager had worked with us previously on 4 separate occassions.
Approach
- Focus on revenue growth and increasing productivity
- Create best in class processes that supported a new CRM
- Ensure business readiness through transformative workshops
- Deliver the programme with high user acceptance
Results
Implementing MS Dynamics: Ensuring that 140 field based engineers were not disrupted
- Microsoft Dynamics implemented
- Hand held devices deployed
- Best in class SOP’s
- App based technology stack
- Integration savings achieved
- Business growth not interrupted
Skills and Experience
The Interim Manager – 104518352
- Acquisition Integration Ability to deliver structural changes across people, process and technology
- Programme Deliver: Took a hands on approach to delivery ensuring that deadlines were met
- IT Led Change: Business change experience combined with IT enabled change ensured high user acceptance
- Field Engineers: Experience of delivering IT enabled change to field based engineers
