How doing digital right can increase your margins

With so many companies still not taking full advantage of the digital revolution, interim executive John Lindup argues that data and technological integration are key to strengthening existing relationships, increasing margins and future-proofing your business.
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IT transformation is the key to great service

A disconnect between the IT function and the rest of the business is harming many organisations’ ability to connect with their customers, argues Graham van Terheyden, and it’s time to put it right. The transformation expert explains how business leaders can realise the potential of their IT function – and perform better.
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Quality data starts with good governance

High-quality, well-managed data is crucial to give you a more sophisticated understanding of your customers and to drive better decision making. But before you can exploit data, it’s vital that you have sound governance in place – and the responsibility for that lies with the board, not your IT department.
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