Is now the time to sell your shared service centre?

A boom in internal shared service centres (SSCs) over the past 20 years has helped many organisations lower costs and drive efficiencies. But should you go a step further and outsource altogether? Interim finance manager Ben Chapman, who’s helped many companies set up and / or outsource their SSCs, explains the benefits of doing so, and why now’s a good time.
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ERP is not MI – are you getting the right information?

With increasing pressure on CEOs to grow their businesses, accurate management information (MI) has never been so important. But as companies continue to invest heavily in transactional Enterprise Resource Planning (ERP) systems to optimise their business processes, former finance director turned management consultant Paul Cullen believes many businesses are not getting the user-friendly, actionable MI they need from the huge amounts of data they have.
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Going digital: a golden opportunity

We’ve all seen how digital has transformed the consumer experience. But what about in the B2B world? Henry Boyden specialises in helping organisations capitalise on the potential of digital business. He tells us how B2Bs who haven’t undertaken significant digital transformation, are in danger of leaving it too late.
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How to make innovation business as usual

Although Britain’s economy expanded 2.8% in 2014, productivity has fallen for the third successive year. In response, the CBI has called for businesses to become more innovative and raise their performance. Many companies already describe themselves as ‘innovative’, but how many implement a solid model to ensure it’s embedded in everyday business? We spoke to growth and innovation expert Dennis Pannozzo to find out how he helps companies build sustainable innovation capability.
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Are you really listening to your customers?

Over the past decade the likes of Amazon and Apple have transformed the way we buy and use products. The key to their success has been a complete focus on the needs and experiences of their customers. So could B2B organisations learn from their B2C cousins and do more for their customers? Peter Fisher, an expert in customer focus, believes so.
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