How to make innovation business as usual

Although Britain’s economy expanded 2.8% in 2014, productivity has fallen for the third successive year. In response, the CBI has called for businesses to become more innovative and raise their performance. Many companies already describe themselves as ‘innovative’, but how many implement a solid model to ensure it’s embedded in everyday business? We spoke to growth and innovation expert Dennis Pannozzo to find out how he helps companies build sustainable innovation capability.
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Are you really listening to your customers?

Over the past decade the likes of Amazon and Apple have transformed the way we buy and use products. The key to their success has been a complete focus on the needs and experiences of their customers. So could B2B organisations learn from their B2C cousins and do more for their customers? Peter Fisher, an expert in customer focus, believes so.
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Be brave and make TUPE work for everyone

Protection of employment rights during a transfer – known as TUPE – can be a minefield. Get it wrong and it can make your acquisition completely unprofitable, but with a little bravery you can seize the opportunity to vary employee terms and conditions for the benefit of everyone. TUPE expert Ruth Gawthorpe offers some useful advice.
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6 ways to make your change programme a success

When it comes to change programmes, companies often make the same mistakes. So what are they and how do you avoid them? Author, coach and successful change management expert Brigitte Cobb offers her tips to staying on track.
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SSCs: are companies missing the bigger picture?

Shared services centres (SSCs) have been used successfully by businesses to streamline back office functions and save money. But could they do more? Could the SSC extend its portfolio to wider business services to drive performance and growth? Business services design and management expert Phil Lambert believes so.
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